Vyatta Support Center - Policies and Procedures

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Policies and Procedures

Policies and Procedures

Vyatta is here to serve you. Outlined below are a variety of definitions, policies and procedures which help us to work together with you more effectively.

Case Priority Definitions

Vyatta users can choose the appropriate level of priority for support cases based on their business impact. [PDF - 33KB]

Case Status Definitions

Vyatta cases contain a status field which defines how the case is currently being handled. [PDF - 20KB]

Case Management Notification Timeline

Vyatta actively notifies management and additional resources to insure timely closure of your support cases. [PDF - 22KB]

Experimental Feature Support

Technical support for experiemental features is on a best-effort basis. [PDF - 17KB]

Vyatta Standard Warranty

View Vyatta's standard product warranty. [PDF - 24KB]

3rd Party Hardware Support Policy

Defines Vyatta's open approach to 3rd party hardware compatibility. [PDF - 30KB]

VMware Support Policy

Vyatta software is supported on VMware just like on native x86 hardware. [PDF - 15KB]

Vyatta Holiday Schedule 2007-2008

View Vyatta's 2007-2008 Holiday Schedule. [PDF - 24KB]

Section 508 Compliance

Vyatta statement of compliance for Section 508 of the U.S. Rehabilitation Act of 1973. [PDF - 17KB]

7 x 24 Emergency Svc Definition

Describes Vyatta's 7 x 24 x 365 Emergency service offering. (19KB PDF)