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Policies and Procedures

Support Policies and Procedures

Vyatta is exists to serve our customers.  Outlined below are a variety of definitions, policies and procedures which help us to work together with you more effectively.

 

 

Case Priority Definitions
 
Vyatta users can choose the appropriate level of priority for support cases based on their business impact.  [PDF - 33KB]
Case Status Definitions
 
Vyatta cases contain a status field which defines how the case is currently being handled.  [PDF - 20KB]
Case Management Notification Timeline
 
Vyatta actively notifies management and additional resources to insure timely closure of your support cases.  [PDF - 19KB]
Experimental Feature Support
 
Technical support for experiemental features is on a best-effort basis.  [PDF - 17KB]
3rd Party Hardware Compatibility
 
Defines Vyatta's open approach to 3rd party hardware compatibility.  [PDF - 30KB]
VMware Support Policy
 
Vyatta software is supported on VMware just like on native x86 hardware.  [PDF - 15KB]
Section 508 Compliance
 
Vyatta statement of compliance for Section 508 of the U.S. Rehabilitation Act of 1973. [PDF - 17KB]
7 x 24 Emergency Svc Definition
 
Describes Vyatta's 7 x 24 x 365 Emergency service offering. (19KB PDF)
Vyatta Standard Warranty
 
Defines Vyatta's standard product warranty.  (PDF - 31KB)
Vyatta Holiday Schedule 2012-2013
 
View Vyatta's 2012-2013 Holiday Schedule. [PDF - 14KB]
End of Life (EOL) Schedule & Policies.pdf