Vyatta Support Center - Policies and Procedures

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Policies and Procedures

Support Policies and Procedures

Vyatta is exists to serve our customers. Outlined below are a variety of definitions, policies and procedures which help us to work together with you more effectively.

Case Priority Definitions

Vyatta users can choose the appropriate level of priority for support cases based on their business impact. [PDF - 33KB]

Case Status Definitions

Vyatta cases contain a status field which defines how the case is currently being handled. [PDF - 20KB]

Case Management Notification Timeline

Vyatta actively notifies management and additional resources to insure timely closure of your support cases. [PDF - 19KB]

Experimental Feature Support

Technical support for experiemental features is on a best-effort basis. [PDF - 17KB]

3rd Party Hardware Compatibility

Defines Vyatta's open approach to 3rd party hardware compatibility. [PDF - 30KB]

VMware Support Policy

Vyatta software is supported on VMware just like on native x86 hardware. [PDF - 15KB]

Section 508 Compliance

Vyatta statement of compliance for Section 508 of the U.S. Rehabilitation Act of 1973. [PDF - 17KB]

7 x 24 Emergency Svc Definition

Describes Vyatta's 7 x 24 x 365 Emergency service offering. (19KB PDF)

Vyatta Standard Warranty

Defines Vyatta's standard product warranty. (PDF - 31KB)

Vyatta Holiday Schedule 2012-2013

View Vyatta's 2012-2013 Holiday Schedule. [PDF - 14KB]

End of Life (EOL) Schedule & Policies.pdf