Case and Contract Management

Gold and Silver Subscription customers can create new technical support cases and update and manage their existing cases.  Customers can also view their existing subscriptions and service entitlements.  You need to log in to see the links.

If you do not see the case management link below:

• You need to log in to access the cases.  Click on the Log In link at the upper right of this page.
• If you already logged in, try reloading your browser with CTRL-F5 or CTRL-Reload. This works on most browsers.  If not, then please try logging out, then logging in again.
• After logging back in, if you still do not see links below, then we must have mis-configured your account in our subscription system.  We apologize for our error.  Please contact Customer Service so we can configure your account properly.

If you are a Vyatta appliance customers with Basic Support, request for Basic Hardware Diagnostics